Tri-Focus Client Staff Training
Tri-Focus Consulting provides world class training to client staff that will both inform and inspire. We provide focused education relative to the Vision, Mission and Values of the client organization and the critical role of the staff in its success. Having many years of experience in the high-end service industry, we have come to understand the level of knowledge a staff must acquire in order to contribute as a team to the success of the organization.
First, a team must work effectively and efficiently to provide the kind of service that builds long-lasting relationships. Customer service representatives must connect with their customers.
Next, to be successful and profitable, the organization must continue to provide customer satisfaction, and they will keep coming back. Customer loyalty is at the core of the success of every business.
Tri-Focus also provides specific position training. In the service industry telephone skills are among the most important of staff competencies. We offer a training program that will have your customers sold after the first “Hello!”
Listed below are several topics we have developed for our Client Staff Training needs:
- Developing Customer Service Skills
- Identifying Customer Needs and Wishes
- Turning Satisfied Customers Into Repeat Customers
- Handling Customer Complaints
- Actively Listening To Customers
- Fine Tuning Customer Service Phone Skills
- Understanding and Responding to Customer Personalities
- And More….
Tri-Focus uses a Needs Analysis System to develop a Custom Training Curriculum that will deliver an immediate realization of benefit to the client’s team.
Your Team Will Love It!
With Tri-Focus, the client doesn’t pay a dime until we deliver a knock-out presentation that will have your team energized and excited about their role in your organization!